Terms & Conditions

1. Acceptance of Terms

By accessing or using the ScooperOne platform ("Service"), operated by ScooperOne ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

We reserve the right to modify these Terms at any time. Changes become effective upon posting to this page. Your continued use of the Service after any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Service Description

ScooperOne is a software-as-a-service (SaaS) platform designed for pet waste removal businesses. The Service provides tools for customer management, scheduling, route optimization, invoicing, worker management, and related business operations.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration and Responsibilities

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to: (a) provide accurate and truthful information; (b) maintain and update your information; (c) notify us immediately of any unauthorized access or use of your account; and (d) ensure that your use of the Service complies with all applicable laws and regulations.

You are solely responsible for any data, content, or information you submit, store, or transmit through the Service, including customer data, worker information, and business records.

4. Subscription and Billing

The Service is offered through various subscription plans with different features and pricing. By selecting a paid subscription plan, you agree to pay the applicable fees as described at the time of purchase.

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You authorize us to charge your designated payment method for all applicable fees. All fees are non-refundable except as expressly stated in these Terms or as required by applicable law.

We reserve the right to change our pricing at any time. Price changes will take effect at the beginning of the next billing cycle following notice of the change.

5. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service; (c) interfere with or disrupt the Service; (d) reverse engineer, decompile, or disassemble any part of the Service; (e) use the Service to transmit malicious code; (f) resell or redistribute the Service without our prior written consent; or (g) use the Service in any way that could damage, disable, or impair the Service.

6. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content, is the exclusive property of ScooperOne and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription.

You retain ownership of the data you submit to the Service. By using the Service, you grant us a limited license to use, process, and store your data solely for the purpose of providing the Service to you.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

You acknowledge that you use the Service at your own risk. We are not responsible for any decisions you make based on information or results provided by the Service, including but not limited to route optimization, scheduling, or billing calculations.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCOOPERONE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

9. Indemnification

You agree to defend, indemnify, and hold harmless ScooperOne, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your data or content submitted through the Service; or (e) any claims arising from your customers, workers, or end users.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

11. Mandatory Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, or at a location mutually agreed upon by the parties.

CLASS ACTION WAIVER: YOU AND SCOOPERONE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

You agree that by accepting these Terms, you waive your right to participate in a class action lawsuit or class-wide arbitration.

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

You may cancel your account at any time through your account settings. Cancellation will take effect at the end of the current billing cycle. We are under no obligation to retain your data after termination and may delete it in accordance with our data retention policies.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and ScooperOne regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

15. Contact Information

If you have any questions about these Terms, please contact us.

Last updated: October 2025