ScooperOne.com

Privacy Policy

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1. Introduction

This Privacy Policy describes how ScooperOne ("Company," "we," "us," or "our") collects, uses, and shares your personal information when you use our website at https://scooperone.com and our SaaS platform ("Service"). By using the Service, you agree to the practices described in this Privacy Policy.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, business name, and billing address when you register for an account.
  • Payment Information: Credit card details and billing information processed through our payment provider, Stripe. We do not store your full credit card number on our servers.
  • Business Data: Customer records, service schedules, worker information, invoices, route data, and other business-related information you enter into the Service.
  • Communications: Any correspondence you send to us, including support requests and feedback.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, actions taken, time and date of visits, and other interaction data.
  • Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
  • Log Data: IP address, access times, referring URLs, and other standard server log information.
  • Location Data: Approximate location based on IP address. Precise location data only if you grant explicit permission for features like route optimization.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Service. These include:

  • Essential Cookies: Required for the Service to function properly (authentication, security, session management).
  • Analytics Cookies: Help us understand how users interact with the Service to improve functionality and user experience.
  • Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service;
  • Process transactions and send related billing information;
  • Send you technical notices, updates, security alerts, and support messages;
  • Respond to your inquiries and provide customer support;
  • Monitor and analyze usage patterns and trends;
  • Detect, investigate, and prevent fraudulent or unauthorized activities;
  • Comply with legal obligations; and
  • Send marketing communications (with your consent, where required by law).

5. Third-Party Services

We share information with the following third-party service providers who assist us in operating the Service:

We may also share information with third parties when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. After account termination, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. We are under no obligation to retain your data indefinitely and may delete it in accordance with our internal data management policies.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot and do not guarantee the absolute security of your information. You use the Service at your own risk and are responsible for maintaining the security of your account credentials.

8. Your Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You may opt out of the "sale" of your personal information. We do not sell personal information in the traditional sense, but we provide this right for transparency.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us. We will respond to verifiable requests within 45 days.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

10. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Do Not Track

Some browsers offer a "Do Not Track" feature. The Service does not currently respond to "Do Not Track" signals.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

ScooperOne
Website: https://scooperone.com
Contact Form

Last updated: February 2025